AU Network Information

Outgoing mail is being processed at a normal rate however there is an overabundance of it resulting in slow delivery.  One external account was being used for spamming and was clogging the system.  This Gmail account has been identified and has been blocked.  Apparently this user configured his or her account to relay messages (authenticated) using our SMTP server.  Previously sent messages are in the queue and will be delivered as such.

ITS Network Team

Due to recent performance problems with the Faculty/Staff GroupWise Post Office, a new Post Office has been created and about 100 accounts were moved it last week.  We will be watching both PO’s closely for problems.  We are looking for this to help performance for all Faculty/Staff users.  If you have difficulties with your account please contact ITS.

ITS Network Team

This morning a small change was made to GroupWise WebAccess.  When you go the http://gww.anderson.edu, instead of being redirected to https://gww.anderson.edu/gw/webacc, you will be redirected to https://gwwc.anderson.edu/gw/webacc.  You will still be accessing the same server but the name has just changed a bit, notice it is ‘gwwC’ now.  This has been done as a preliminary step to providing a second, redundant WebAccess server in the near future.  If you currently have a shortcut or bookmark saved with the full path to ‘gww’ it will continue to work for a while, but once the new server is added to the mix it may no longer work.  The best option is to create or modify your bookmark to point to http://gww.anderson.edu.  This will allow for the correct redirect to happen.

Watch for more updates to the situation as we continue to strive to provide more reliable service.

ITS Network Team

As of 1:30 PM today, all student email accounts have been “unlocked”.  We fully restored just over 700 accounts manually over the past several days.  This afternoon, we restored functionality (no old mail) to the remaining 1500 accounts.

Email should be flowing properly again.  If you continue to receive undeliverable error messages please refer to the instructions below to resolve the problem.

Thank you for your patience through this difficult situation from your ITS Network Team.

1. Delete all Frequent Contacts:  Open Address Book–> select/click on Frequent Contacts on the left –> click on one address on the right –> hold down the CTRL key and type A (CTRL-A/select all) –> then hit delete and reply Yes.
2. You can remove Frequent Contacts from your auto completion for email addresses:  Open Address Book –> go to File, Name Completion Search Order –> under Selected Books on Right, highlight Frequent Contacts then click Remove.  This will force Groupwise to ignore Frequent Contacts when searching for an email address.
3. Filter and delete all @anderson.edu addresses from Frequent Contact:  this is harder but very efficient.  If you want to try this, I’ll attach directions with screen shots.  All @anderson.edu addresses are in the Novell Address Book.  Keeping them in Frequent Contacts in repetitive and unnecessary.

The available post office data has been restored but the database entries are not synchronized.  We have a call into our vendor for further support.  We can give no time table at this point but we are working as quickly and efficiently as possible to resolve this problem.

ITS Network Team

Due to the hardware failure, the Post Office data is unrecoverable.  Therefore, the server is being rebuilt and the data restored from backup.  We project to have the involved services restored late tomorrow.

ITS Network Team

Around 3:00 this afternoon, a hardware failure occured causing one of the GroupWise Student Post Offices to become unavailable.  We are in the process of troubleshooting the failure.  We are attempting to recover the data on the physical hard drives.  If this is not possible we will attempt to restore the data from backup.  If this is the case, there will be some data lost.  The latest backup began Monday, January 12 at approximately noon and finished sometime today.

Stay tuned for updates.

ITS Network Team

The maintenance has been performed and the PO is back up.  The account moves are again in process and should be done by morning.  Our apologizes for any inconvenience this has caused.  Hopefully we will reap the benefits of the split soon.

ITS Network Team

The new student email post office server is down to resolve a disk problem.  It should be restored to fully functional by 4:00 PM, if not sooner.

The account moves are nearly complete.  We anticipate them to be completed by tomorrow morning.  If you are still missing mail after this, please let us know.  ITS@anderson.edu

ITS Network Team

We are in the process of making some changes we hope will alleviate some of the slowness that has been seen regarding GroupWise access recently.  Some student mailboxes are being moved to a new post office of a different server.  While this process is mostly transparent to the user, there are a couple things that you may see.  The first of these is that your connection address may automatically change to st2008.anderson.edu from post.anderson.edu or aust.anderson.edu.

The second item may cause alarm, but hopefully this will help.  During the time your mailbox is actually being moved you may not see some or all of your mail.  This is temporary.  Logout and wait about an hour and try again.  Your mail should reappear.

Thank you for your patience through this process.  If you have any questions, please call or email ITS at 4301 or its@anderson.edu.

ITS Network Team