AU Network Information

As of 1:30 PM today, all student email accounts have been “unlocked”.  We fully restored just over 700 accounts manually over the past several days.  This afternoon, we restored functionality (no old mail) to the remaining 1500 accounts.

Email should be flowing properly again.  If you continue to receive undeliverable error messages please refer to the instructions below to resolve the problem.

Thank you for your patience through this difficult situation from your ITS Network Team.

1. Delete all Frequent Contacts:  Open Address Book–> select/click on Frequent Contacts on the left –> click on one address on the right –> hold down the CTRL key and type A (CTRL-A/select all) –> then hit delete and reply Yes.
2. You can remove Frequent Contacts from your auto completion for email addresses:  Open Address Book –> go to File, Name Completion Search Order –> under Selected Books on Right, highlight Frequent Contacts then click Remove.  This will force Groupwise to ignore Frequent Contacts when searching for an email address.
3. Filter and delete all @anderson.edu addresses from Frequent Contact:  this is harder but very efficient.  If you want to try this, I’ll attach directions with screen shots.  All @anderson.edu addresses are in the Novell Address Book.  Keeping them in Frequent Contacts in repetitive and unnecessary.

Do you care about your old email?  If not, we can have your account unlocked in a few minutes.

 

If you need your old email and address book, we must go through a multi-step process.  In order to begin this process, we need to log into your email account … therefore will need your email password.  When we are finished, we will let you know and you can change your password.  (Please be assured we will not look at any of your email.  We have other concerns to deal with that are much more critical.)

The available post office data has been restored but the database entries are not synchronized.  We have a call into our vendor for further support.  We can give no time table at this point but we are working as quickly and efficiently as possible to resolve this problem.

ITS Network Team

Due to the hardware failure, the Post Office data is unrecoverable.  Therefore, the server is being rebuilt and the data restored from backup.  We project to have the involved services restored late tomorrow.

ITS Network Team

Around 3:00 this afternoon, a hardware failure occured causing one of the GroupWise Student Post Offices to become unavailable.  We are in the process of troubleshooting the failure.  We are attempting to recover the data on the physical hard drives.  If this is not possible we will attempt to restore the data from backup.  If this is the case, there will be some data lost.  The latest backup began Monday, January 12 at approximately noon and finished sometime today.

Stay tuned for updates.

ITS Network Team

The project was completed successfully.  The power generators have been connected to the data center and nearly all services have been restored with a couple important exceptions.

One is a handful of Faculty/Staff P: drives are unavailable.  We expect to resolve this problem quickly on Monday morning but it is impossible to know how long it will take for sure.

Second is that Bi-Tech/IFAS/AccessAU is unavailable due to what is believed to be a hardware failure.  Our vendor is scheduled to be here on Monday morning troubleshoot the problem and replace the failed component if necessary.

Thank you for your patience during these important events.  We will let you know when these services have been restored.

ITS Network Team

All network-based campus computing will be down from Thursday, January 1, 2009 @ 6:00 PM to Sunday, January 4, 2009 @ 8:00 AM.  This outage will allow us to connect two new power generators designed to help us achieve greater overall stability regarding our network-based computing functions.

To be clear, this downtime includes all network-based computing.  i.e. File Services, All GroupWise Functions, Insight, Library Services, PeopleSoft, Moodle, Printing, Internet Access, etc.

Thank you for your cooperation and understanding during this critical event.

ITS Network Team