AU Network Information

Scheduled Server Downtime

Network — Tue, 29 Sep 2009 17:38:32 +0000

The Faculty/Staff file server will be restarted tonight at approximately 10:30 PM. The outage is expected to last only 10-15 minutes.

The primary application server will be restarted this afternoon at 5:00 PM. The outage is expected to last only 10-15 minutes.

Network Team

Outgoing Mail Trouble

Network — Mon, 08 Jun 2009 18:29:21 +0000

Outgoing mail is being processed at a normal rate however there is an overabundance of it resulting in slow delivery. One external account was being used for spamming and was clogging the system. This Gmail account has been identified and has been blocked. Apparently this user configured his or her account to relay messages (authenticated) using our SMTP server. Previously sent messages are in the queue and will be delivered as such.

ITS Network Team

Application Servers: Zeller & Zumsteeg

Network — Fri, 01 May 2009 23:21:05 +0000

Zeller’s migration to new hardware went very well this time. It is up and running again and appears to be fully functional. Please contact ITS if you have problems connecting.

I have begun working on our second application server, Zumsteeg. It will be down for several hours.

ITS Network Team

Faculty/Staff File Server Maintenance

Network — Wed, 29 Apr 2009 20:44:35 +0000

The Faculty/Staff File server will be restarted at 5:00 PM today to recover from a backup error. This reboot should take 5-10 minutes.

ITS Network Team

Application Server: Zeller

Network — Sun, 26 Apr 2009 19:37:36 +0000

Zeller has been restored. I just kicked off a backup in case the failure occurs before a solution can be achieved.

ITS Network Team

Application Server: Zeller

Network — Sun, 26 Apr 2009 18:46:10 +0000

Zeller is having a problem with one or more of its hard disks. I am currently attempting a hard disk repair on the server. This will take a couple hours to complete. I will keep you posted on the progress.

ITS Network Team

Maintenance: Application Server

Network — Tue, 14 Apr 2009 22:42:42 +0000

May 1, 2009 5:00 pm

May 2, 2009 12:00 pm

The second Novell Application Server (Zumsteeg) with be unavailable from 5:00 PM, Friday, May 2 to noon, Saturday, May 3.

ITS Network Team

Maintenance: Application Server

Network — Tue, 14 Apr 2009 22:35:57 +0000

April 17, 2009 5:00 pm

April 18, 2009 12:00 pm

The Primary Novell Application Server (Zeller) will be unavailable from 5:00 PM, April 17 to Noon, April 18.

ITS Network Team

Maintenance: Faculty/Staff File Server and Authentication Server

Network — Tue, 14 Apr 2009 22:28:15 +0000

May 7, 2009 11:45 am

May 8, 2009 2:00 pm

The Faculty/Staff File Server and the primary network authentication server will be unavailable from 11:45 AM to 2:00 PM on May 7, 2009.

ITS Network Team

Faculty/Staff GroupWise Post Office Problems

Network — Sun, 22 Mar 2009 22:37:52 +0000

Due to recent performance problems with the Faculty/Staff GroupWise Post Office, a new Post Office has been created and about 100 accounts were moved it last week. We will be watching both PO’s closely for problems. We are looking for this to help performance for all Faculty/Staff users. If you have difficulties with your account please contact ITS.

ITS Network Team

Faculty/Staff File Server Migration

Network — Sun, 22 Mar 2009 22:31:59 +0000

There has been continuing work performed on the Faculty/Staff File Server Migration over the weekend. Several users’ home directories (P: drives) have been moved from the old server, Mahler, to the new server, Mozart. If you experience problems connected to your home directory, please reboot and login to get the new drive mapping. Following this, if you still have problems, please contact ITS.

ITS Network Team

Minor GroupWise WebAccess Change

Network — Fri, 06 Mar 2009 14:38:26 +0000

This morning a small change was made to GroupWise WebAccess. When you go the http://gww.anderson.edu, instead of being redirected to https://gww.anderson.edu/gw/webacc, you will be redirected to https://gwwc.anderson.edu/gw/webacc. You will still be accessing the same server but the name has just changed a bit, notice it is ‘gwwC’ now. This has been done as a preliminary step to providing a second, redundant WebAccess server in the near future. If you currently have a shortcut or bookmark saved with the full path to ‘gww’ it will continue to work for a while, but once the new server is added to the mix it may no longer work. The best option is to create or modify your bookmark to point to http://gww.anderson.edu. This will allow for the correct redirect to happen.

Watch for more updates to the situation as we continue to strive to provide more reliable service.

ITS Network Team

VPN Access Outage…Resolved

Network — Fri, 13 Feb 2009 19:34:18 +0000

VPN access to campus resources is available again. Please let us know if you continue to have problems.

ITS Network Team

VPN Access Outage

Network — Fri, 13 Feb 2009 00:45:31 +0000

As of approximately 5:00 PM, VPN access became unavailable. We are currently troubleshooting the problem and will resolve it as soon as possible.

All other network related services appear to be working properly.

ITS Network Team

Network Reconfiguration Status Update III

Network — Thu, 12 Feb 2009 02:05:28 +0000

Work continues…

These areas have been completed.

Wellness Center
Mansfield
Boyes
Rice
Hardacre
Hartung
Olt
Morrison
Myers
SOT
Fine Arts
Library
Reardon
South Campus
Tara

These are the areas set to be reconfigured on Thursday.

Decker Hall

Users in this area will experience intermittant network outages.

ITS Network Team

Wireless Service complete! More planned outages…

Network — Wed, 11 Feb 2009 17:07:25 +0000

Replacement of network blade was completed at approximately 12:00 pm. All wireless services should be restored.

We are current reconfiguring network equipment in Morrison, Myers, Smith House and other points west. That work should be completed in the early afternoon. Report problems if they persist after a re-boot after 2 pm.

Replacement for Wireless Blade TODAY at 11 am

Network — Wed, 11 Feb 2009 15:52:55 +0000

We have received a replacement for a faulty wireless blade in our primary router. The removal of the old one and the placement of a new one will take 60 to 90 minutes. Once we begin this process there will be no wireless service in Library, Olt, Byrum, Fine Arts, Hardacre, Fair Commons or SOT. Wired service should be available as usual.

Network Reconfiguration Status Update II

Network — Wed, 11 Feb 2009 14:21:03 +0000

Work continues…

These areas have been completed.

South of Reardon
Smith Hall
Martin Hall

These are the areas set to be reconfigured today.

Wellness Center
Rice Hall
Dunn Hall

Users in these areas will experience intermittant network outages today.

ITS Network Team

Network Reconfiguration Status Update

Network — Tue, 10 Feb 2009 20:21:50 +0000

We are beginning to make progress in our efforts to improve network reliability and speed. Each building from Reardon south has been reconfigured and should be working properly. This includes Tara and South Campus among others. The next area is everything north of Dunn which includes Smith, Martin, Wellness, and others. Smith is currently in progress, so connectivity may be limited or non-existant. Martin will be next and so on.

To the best of our knowledge, wireless is completely functional at this time. Thank you for your patience during this difficult process and stay tuned for further updates.

ITS Network Team

GroupWise Student Post Office Access

Network — Fri, 23 Jan 2009 18:44:50 +0000

As of 1:30 PM today, all student email accounts have been “unlocked”. We fully restored just over 700 accounts manually over the past several days. This afternoon, we restored functionality (no old mail) to the remaining 1500 accounts.

Email should be flowing properly again. If you continue to receive undeliverable error messages please refer to the instructions below to resolve the problem.

Thank you for your patience through this difficult situation from your ITS Network Team.

To solve the student undeliverables, you have three choices using the Groupwise Client (little globe):

Delete all Frequent Contacts: Open Address Book–> select/click on Frequent Contacts on the left –> click on one address on the right –> hold down the CTRL key and type A (CTRL-A/select all) –> then hit delete and reply Yes.
You can remove Frequent Contacts from your auto completion for email addresses: Open Address Book –> go to File, Name Completion Search Order –> under Selected Books on Right, highlight Frequent Contacts then click Remove. This will force Groupwise to ignore Frequent Contacts when searching for an email address.
Filter and delete all @anderson.edu addresses from Frequent Contact: this is harder but very efficient. If you want to try this, I’ll attach directions with screen shots. All @anderson.edu addresses are in the Novell Address Book. Keeping them in Frequent Contacts in repetitive and unnecessary.